Refund & Cancellation Policy
All surgical candidates, patients, and or cardholders must be aware of the following policies regarding procedures, charges, cancellation, and rescheduling of surgical procedures and services.
In the event of permanent cancellation of your surgical procedure or if you choose to cancel and/or request a refund for any reason at any time, a $500 cancellation fee will be applied.
If your procedure is cancelled by the center or the doctor on your pre-op day and/or surgery day due to the patient's failure to disclose a medical condition, medical history, medication, or failure to follow preparation instructions, or for any other reason preventing the scheduled surgery, or if you decide to cancel your surgery for any reason, a cancellation fee of $1500 will apply. However, if a patient is given the option to reschedule for a future date, and she chooses to re-schedule no fee will be applied.
If you have purchased a massage package and decide to cancel prior to receiving any of the individual massages, a full refund will be issued. If you decide to cancel after receiving any of the individual messages, then the individual sessions received will be charged at the regular price instead of the discounted package price, and you will be entitled to a refund for the unused funds if any.
If you purchase post-surgery garments, products, or accessories, said orders are final upon receipt and cannot be cancelled, exchanged or any refunds given.
The patient acknowledges that, before undergoing the purchased surgical procedure, the doctor may require additional testing, examinations, procedures, or evaluations based on their assessment of the patient's condition. These may include, but are not limited to, the use of cell saver equipment, additional drug testing, biopsy, or any other necessary measures.
The patient understands that such requirements are solely at the discretion of the doctor, over which the Surgical Center has no control, and may result in additional costs to the patient. The patient acknowledges and understands that any such additional costs required for the surgery are their responsibility and must be paid prior to the scheduled surgery.
Upon cancellation of a procedure or treatment, if patient wishes to receive a refund and one is due to patient, it shall be requested by filling out the Refund Request Form. The Refund Request Form can be found on the Patient’s portal and can only be processed through https://portal.iconcosmeticcenter.com. You can find information about the refund process on our website or can request help by contacting our Refund Department by calling: (786) 233-7080. Upon receipt of the completed Refund Request Form from the Patient’s portal, the refund will be processed, and the Refund will be completed within 21 days. No refund will be processed until a completed Refund Request Form is submitted via the portal and the Patient will be able to track the status of his/her refund through their secure portal.
If a dispute is filed with your bank, the refund process will be temporarily put on hold until the dispute has been resolved on our end. Please note that the dispute process can take 60-90 days to resolve, and a cancellation fee will be applied. We strongly advise patients to always submit their refund requests directly to our office to minimize any delays.
Refunds will be completed in the same method that initial payment was made. If payment is made using a credit card, then Refund must go back to the same card used for payment.
The patient understands that the price provided is a cash or credit card offer. If at any time the patient chooses to use financing through any of the companies we collaborate with, prices are subject to change depending on the chosen company and the approved loan terms.
The patient acknowledges that they have a one-year window, starting from the date of deposit, to undergo the desired procedure at the specified special rate. After the expiration of this one-year period, all prices and specials are subject to change.